Device Protection Services
$11.00-$13.00 per month
The Device Protection Value Pack is an all-inclusive bundle that delivers huge savings on the features you use every day. It includes device protection, preferred U.S. and international long distances rates, unlimited international text messaging, and Voicemail-to-Text or iPhone Visual Voicemail.
Device Protection Services pick up where the manufacturer's warranty leaves off, providing you with full end-to-end protection for your device including out-of-warranty same model replacement in case of loss* or breakage.
Not available in Manitoba.
¹ Lost/stolen coverage not included in Saskatchewan, Québec and Newfoundland.
² Soluto digital protection app is available on iPhone and Android devices (with Android 4.0/iOS 7 or later).
* Services only provided for the one wireless device attributable to the telephone number for which service was subscribed. Some exclusions apply.
** All monthly fees are subject to a service replacement fee ranging from $25 to $200 ($250 in Manitoba) based on the device when you make a service request to replace your device. Other conditions apply.
*** Plan is available to Apple and select other devices, as well as non-Rogers BYOD new activations.
AppleCare+ for iPhone or iPad
$10 per month for iPhone or $99 for iPad
AppleCare+ is amazing service and support from the people who know your iPhone and iPad best. AppleCare+ for iPhone or iPad offers additional coverage over the complimentary support provided to customers that purchase a new iPhone or iPad.
For $10 per month for iPhone and iPad, or $99 one-time fee for iPad only, AppleCare+ extends your coverage to two years from the original purchase date of your iPhone and adds up to two incidents of accidental damage coverage, each subject to a service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad). Available from Rogers only on the same day of purchase. If you are buying your iPad or iPhone online, please call us at 1 888 ROGERS1 (764-3771) the same day of your purchase to request AppleCare+ for your device. AppleCare+ is available within 60 days of your iPhone or iPad purchase by visiting an Apple Retail Store or by calling 1 800 263-3394.
Exclusive to AppleCare+ is Express Replacement Service. If you are travelling or not near an Apple retail store, you can call AppleCare and arrange for Express Replacement Service to send a replacement device along with the shipping and packing materials needed to return your defective device.
One Stop for Technical Support:
- AppleCare+ provides one-stop service and support from Apple experts.
- Most issues can be resolved in a single call (for Mac or Windows customers).
- Express replacement service is available with mail-in service.
Apple Hardware Coverage:
- Provides repair or replacement coverage, including both parts and labour, from Apple-authorized technicians.
- Covers device, device battery, and included earphones and accessories.
- Adds up to two incidents of accidental damage from handling, each subject to an additional service fee plus applicable tax ($39 for screen damage, $129 for any other damage to your iPhone, or $49 for any damage to your iPad).
Software Support Included:
- Issues with iPhone, iPad or Apple-branded iPhone applications.
- Interconnectivity between iPhone/iPad and a Mac or PC.
- Help using iOS and Cloud.
- Connecting to wireless networks.
AppleCare+ for business customers:
There are 3 AppleCare+ options for business customers as well. They all have a one-time fee and come with:
- Extends 90-day complimentary technical support and one-year limited warranty to two years.
- Adds 24/7 priority access to Apple experts by chat or phone.
- Up to 2 incidents of accidental damage coverage, each subject to a service fee: $39 for screen damage, and $129 for any other damage.
- iPhone SE - $129
- iPhone 8, 7, 6s, and 6 - $169
- iPhone 8 Plus, 7 Plus, 6s Plus, and 6 Plus - $199
- iPhone X - $249